The Emergency Communications Center is a cooperative effort between the Winter Park Fire Rescue and Police Departments. The Center, which is the primary Public Safety Answering Point (PSAP) for all Winter Park residents, handles on an average of 107,000 events yearly. These events can be broken down into approximately 23,000 police case number assignments, 5,000 fire run number assignments, 67,800 phone calls, and 88,700 computer entries and inquiries.

The state-of-the-art communication facility is responsible for providing immediate, accurate, and comprehensive dispatching in response to 911 and other requests for Police, Fire, EMS and other City services. In conjunction to this, is the provision of providing reliable communication with other public safety agencies at the local, state, and national levels. Utilizing a Computer Aided Dispatch (CAD) System, enhanced 911 System, and an 800-Megahertz radio communications network, unit personnel receive and respond to all citizen requests for emergency service and accordingly dispatch the appropriate Police, Fire, EMS, and City assistance.

Unveiled in January 2008, OutReach allows Winter Park's emergency managers to alert the community through the use of phone, e-mail, wireless devices, text emssaging and FM broadcast. OutReach allows resdients to respond back specific responses to emergency managers. To register for this service, please click here.