he Emergency Communications Center is a cooperative effort between the Winter Park Fire and Police Departments. The Center, which is the primary Public Safety Answering Point (PSAP) for all Winter Park residents, handles on an average of 107,000 events yearly. These events can be broken down into approximately 23,000 Police Case Number Assignments, 5,000 Fire Run Number Assignments, 67,800 Phone Calls and 88,700 Computer Entries and Inquiries.

The state-of-the-art communication facility is responsible for providing immediate, accurate, and comprehensive dispatching in response to 911 and other requests for Police, Fire, EMS and City services. In conjunction to this, is the provision of providing reliable communication with other public safety agencies at the local, state, and national levels. Utilizing a Computer Aided Dispatch (CAD) System, enhanced 911 System, and an 800-Megahertz radio communications network, unit personnel receive and respond to all citizen requests for emergency service and accordingly dispatch the appropriate Police, Fire, EMS, and City assistance.

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